How can I get my backups?
You can aquire your backups through your sftp/ftp access.

Can I automate the backups from my Microsoft windows computer?
Yes, We recommend SyncBack, this can be downloaded Here You can visit the SyncBack website for more information

Can I backup my website straight to my-databackup.com from my host?
Yes! Most major control panels that web hosts offer include an option to allow the user to upload a compressed zip file of their website and database to a remote FTP server. You should ask your webhost or search their FAQ or user forums to see if they provide this option.

What can I store on my account?
You can store anything in your account that abides with Georgia and United States law.

What is SFTP?
SFTP is a file transfer protocol using SSH. Here is an article at wikipedia on SFTP

What is SSH and SSH2?
SSH and SSH2 are secure network protocols. Here is an article at wikipedia on SSH.

What is WinSCP?
WinSCP is a secure file transfer client. It can be aquired here, WinSCP.

Can I use something other then WinSCP?
Sure, There are many FTP clients available that support SFTP and SCP. Here is a list FTP Clients. Many clients use SmartFTP and CuteFTP.

Do you offer non secure FTP and a web based file manager?
At this time we do not.

Whats the best way to store my files?
It is recommended that you compress all your files using zip or another archive format with a password then upload to your storage space.

What if I use linux?
If you use linux you can use command line or use a GTK based program like gFTP which supports ssh file transfers, select SSH2 as the connection method.

Do you support other types of file transfers?
Like what? Contact us and we will review your suggestion and if possible apply it as an option to our service.

What are all these other folders under my home directory in my secure ftp, like /etc/ and /usr/?
These are system files and are part of the jail that chroot keeps to keep users from viewing other users data, You should only save your information to /home/yourusername/

Where can I get support?
Support for my-databackup.com is provided through our many contact options on the contact page.

How do you save me from lost usb type memory sticks?
If your data is stored on my-databackup.com's systems, then when you move from location to location if you lose your memory stick, its sometimes lost, specially if it is dropped in a public place, my-databackup.com will always be here online, The only thing that can be lost is the username and password. You may always contact support to retrieve this information to access your account.